12 days old

Avaya Voice Technician

Charlotte, NC 28262
  • Job Code
  • Payrate
    $35 To $40

Job Description:

The ON-SITE VOICE TECHNICIAN shall provide the following Services for the applicable Clients Sites:

  • This resource will be supporting complex networks offering voice, video and data services in a client network.
  • Provide incident response and perform installation, upgrade and maintenance activities
  • Labor only (no parts, equipment, software provided under this SOW)
  • Perform moves, additions, changes or deletions requiring physical changes to the Equipment ("Hard MACDs") at the request of the Tier 1.5 Help Desk
  • The On-Site Technicians shall not perform any moves, additions, changes or deletions requiring only software changes (i.e. no physical modification) ("Soft MACDs"), shall perform all Soft MACDs (Hard MACD requests can be requested by for larger MACD requests, Projects etc.)
  • Continue to conduct the same tests using various test procedures or devices to ensure system performance in accordance with manufacturer specifications that STI currently conducts for clients under a separate agreement with STI and client.
  • Interpret and use worksheets, service orders, circuit diagrams, blueprints and other documentation provided by client to ensure installation of Equipment in accordance with manufacturer specifications
  • Continue to prepare the required installation and change records and documentation that STI currently prepares for client
  • Perform routine and preventative maintenance procedures and keep maintenance logs
  • Coordinate with personnel for all Troubles and Hard MACDs, including updating/closing out tickets in clients system and or Ticketing system
  • Adhere to clients documented security and change control policies to the extent STI has been provided notice of such policies
  • Provide services in a professional manner
  • Provide incident support as required on all managed platforms (Avaya, Nice, Veramark, etc.)
  • Work within the customer's and cleints guidelines for Change Management.
  • Work within the clients SLA and customer requirements for Incident Management and MAC work.
  • Support and resolve service problems for clients voice services through multiparty conference calls.
  • Calls with various work centers, local access providers, internal/external customers and equipment vendors, and/or on-site troubleshooting.
  • Interact daily with the client.
  • Domestic travel may be necessary from time-to-time for new branch office turn-ups.

Other Noteable duties/services:

  • In voice technologies - VoIP and SIP engineering
  • Support Avaya, Nuance, IPC, and NICE systems
  • Hands on support with Avaya:
  • Communications Manager
  • Modular Messaging
  • System and Session Manager
  • Call Management System
  • Survivable Gateway
  • Avaya Implementations
  • Support client in network related issues

Avaya Skill Set Requirements:

  • Avaya Communication Manager 6.3 = Strong skills
  • Avaya ASA tool = Strong skills
  • Avaya Modular Messaging 5.2 = Strong skills
  • Avaya IP phones 96xx & 46xx = Strong skills
  • Avaya One-X softphone = Strong skills
  • EC500 features = Strong skills
  • Avaya Session & System MGR = Familiarity
  • Avaya Call Center = Familiarity
  • Avaya trunking = Familiarity
  • Avaya routing = Familiarity


  • Information Technology

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Avaya Voice Technician

Randstad Technologies
Charlotte, NC 28262

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Charlotte, NC

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