6 days old

AV Technician

Ridgefield Park, NJ 07660
  • Job Code
    576066
  • Payrate
    $25 To $30

Audio Visual / Video Conferencing Technicians are responsible for providing audiovisual and video conference support, as well as maintaining audiovisual and multimedia systems at client site.


The Audio Visual / Video Conferencing Technician shall be responsible for but not limited to the following:



  • Ensure audiovisual, multimedia, and computing systems are operational
  • Assist with setup and operation of audiovisual, multimedia, and computing systems, as well as provide support for conferences and events
  • Provide audiovisual engineering, service, and maintenance and operational support for the facility daily, based on a full-service model
  • Monitor audiovisual, multimedia, and computing systems to ensure operational readiness, diagnose performance issues, and notify the client of performance deficiencies
  • If a capability is degraded or non-operational, notify client to identify and recommend alternative and/or temporary equipment configurations and/or alternative modes of operation necessary to permit continued system use
  • Recommend appropriate repair, replacement actions, or upgrades that may be necessary to restore and/or enhance the system's capabilities
  • Provide on-the-job audiovisual, multimedia, and computing systems operator training to client, as well as review or update audiovisual documentation, procedures, and processes as necessary
  • Coordinate and schedule videoconference requests including ad-hoc calls
  • Maintain log of any loaner equipment and be point of contact for all A/V requests
  • Provide support that falls outside of the scope when requested and as needed
  • Maintain a professional appearance and attitude
  • Resolve all customer service issues with management


COMPETENCY:



  • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
  • Proficient in troubleshooting issues pertaining to the operation of the A/V system including: control system, videoconference codecs, displays, cameras, microphones, and any additional audio/visual equipment related to the operations of all conference rooms and A/V capable offices.



  • Proficient in removing and installing audio visual equipment and video conference codecs for repairs.
  • An ability to use discretion and good judgment regarding sensitive or confidential information.



EXPERIENCE: Minimum of 3 years industry experience in technical support role



QUALIFICATIONS: Knowledge of Cisco TMS or Polycom RPRM


Knowledge of how audio/visual (A/V) systems function



REQUIRED EDUCATION: High school diploma or equivalent.


EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.


Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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AV Technician

Randstad Technologies
Ridgefield Park, NJ 07660

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AV Technician

Randstad Technologies
Ridgefield Park, NJ
US

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