21 days old

ASE5 - ECT Carrier Enginner

Moberly, MO
  • Job Code
    5358873-1
Job Description

Join the ECT (Enterprise Contact Technologies) Carrier team has an Apps System Engineer5. The incumbent will be responsible on a regular basis for creation, maintenance and troubleshooting including delivery of the following:

  • Build advanced carier routing including ERP management and in indepth understanding of Genesys and UCCE call routing platforms
  • Indepth understanding of IVR routing including carrier and call routing interactions. Will maintain build and design guides for the carrier portion.
  • Build, modify and maintain Toll Free Routing plans (including terms and triggers) within Verizon Toll Free Network Manager
  • Places orders for Toll Free numbers and troubleshoot when necessary
  • Ordering VILO numbers when required
  • 24X7 on call responsibilities (rotating on call schedule), including weekends and Holidays for multiple business lines.
  • Responds to break/fix issues (trouble tickets in Remedy/Pac200), escalating to and managing or coordinating vendors asneeded.
  • Participate in project meetings as subject matter expert on Carrier applications and related
  • Maintains all support and project documentation.
  • Peer Review team members upcoming changes
  • Perform after hours work for deployments, and fixes ensuring proper testing is completed and successful
  • Coordinates and implements and or assigns move/add/change service requests.



Required Qualifications

  • 7+ years of application development and implementation experience
  • 1+ year of Interactive Voice Response (IVR) experience
  • 1+ year experience with inbound services



Desired Qualifications

  • Good verbal, written, and interpersonal communication skills
  • Knowledge and understanding of telephony: technologies and functions in a call/contact center environment
  • Strong organizational, multi-tasking, and prioritizing skills
  • Excellent verbal, written, and interpersonal communication skills
  • Advanced Microsoft Office skills



Other Desired Qualifications

These are higher in priority:

  • AT&T Route IT Experience Preferred, but not Required
  • Verizon TFNM Experience Preferred
  • Familiar with VOIP Technology
  • Familiarity with Genesys/UCCE Inbound Routing, but not Required
  • Experience with inbound IP Toll Free.

Experience working on complex and possible long duration projects



Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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ASE5 - ECT Carrier Enginner

Wells Fargo
Moberly, MO

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ASE5 - ECT Carrier Enginner

Wells Fargo
Moberly, MO
US

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