4 days old

Apps Systems Engineer 5

Chandler, AZ 85225
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Contact Center QA team is responsible for the certification and testing of projects within many of Wells Fargos customer interfacing customer channels and support a broad range of technology solutions.

The ideal candidate will have a strong technical background on Hammer Call Master, as well as have solid background with quality assurance methodologies, processes, tools, and testing strategies. The selected candidate will work in close collaboration with the application team, automation and performance teams. Responsibilities include but not limited to:

Advanced Quality Center knowledge, Banking Data experience Advanced Hammer Call Master architecture skills Java coding or other automation tools experience Detailed knowledge of data needed to execute scripts Leverage telephony experience to develop new strategies and tools to enhance and increase efficiency of functional testing Lead testing discussions with partners to resolve testing challenges and provide solutions to complex test problems.Required Qualifications

7+ years of application development and implementation experience5+ years of testing or quality assurance experience2+ years of Quality Center experience3+ years of Interactive Voice Response (IVR) experience

Desired Qualifications

Good verbal, written, and interpersonal communication skills

Other Desired Qualifications Brokerage knowledge Spanish bilingual a plus Expanded Knowledge of CTI Telephony and Networking Voice Biometrics, Nuance VUI documentation Agile methodologies Java SeleniumStreet Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-05-22 Expires: 2020-06-21

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Apps Systems Engineer 5

Wells Fargo
Chandler, AZ 85225

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