29 days old

Apps Systems Engineer 5 Application Support

Chandler, AZ
  • Job Code
Job Description

At Wells Fargo, we have one goal: to satisfy our customers financial needs and help them achieve their dreams. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

The Wholesale Digital Services technology team is seeking a Support Engineer to provide application and environment support to the vendor application Tealeaf. The candidate will support day-to-day activities related to the Tealeaf application, upgrades and remediation efforts, and work with the vendor to reserve issues. In addition, the candidate will serve as a liaison to business data and fraud analytics teams and partner applications in troubleshooting data capture issues.

The selected candidate will provide support of the Tealeaf application in a J2EE/Unix and Windows environment. Additionally, this person will participate in analysis efforts of production failures, performance and response concerns, environment anomalies, data issues and upgrades.

Other duties include:

  • Supports application implementations and configuration changes during both planned production migrations and unplanned production issues.
  • Acts as escalation point for business and testers regarding production issues, environmental issues impacting data analysis and implementation challenges.
  • Engages vendor for problem resolution and acts as liaison between applications and vendor throughout issue resolution process.
  • Coordinates compliance related activities around disaster recovery planning, server and middleware patching, scheduled change documentation and problem ticket tracking

Required Qualifications

  • 7+ years of application development and implementation experience
  • 5+ years of JavaEE experience
  • 5+ years of UNIX experience
  • 7+ years of application production support experience
  • 5+ years of technical troubleshooting experience

Desired Qualifications

  • Good verbal, written, and interpersonal communication skills
  • A BS/BA degree or higher in science or technology
  • Communication exposure; preferably within Wells Fargo
  • Intermediate troubleshooting and problem solving skills with Windows

Other Desired Qualifications
  • Experience supporting Tealeaf application.
  • Experience supporting network traffic flow or Clickstream.

Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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Apps Systems Engineer 5 Application Support

Wells Fargo
Chandler, AZ

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Chandler, AZ

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