26 days old

Apps Systems Engineer 4

Secunderabad, Telangana 500003
  • Job Code
  • 8+ years expereience in Contact Center technologies in a converged network environment with an emphasis on Genesys, Cisco UCCE or other CTI and Call Routing platforms
  • 7+ years experience in Genesys IVR, CTI platform/technical experience and deep understanding of call flows, call routing logic, and the data that drives testing call routing technologies
  • Experience and Knowledge of Voice Portal Managemnt Systems (VPMS) Configurations.
  • Strong understanding in telecommunications technologies, including TDM and IP based phone switches, VoIP, CTI, and IVR.
  • Knowledge of Skill Based Routings, Exit Points and Vector/VDNs
  • Experience in designing, developing and executing Contact Center automated scripts using Empirix or CYARA tools
  • Working knowledge of IVR Testing with Agent Desktop Applications
  • Extensive Manual Testing Experience including Test Planning, Test case Design, System and Functional Testing, Integration Testing, Regression Testing Complete projects deliverables within set timelines and quality standards.
  • Experience in QA Tools like Application Life Cycle Management (ALM), Quality Center or similar tools.
  • Knowledge on Defect Management Tools like ALM, QC, JIRA, Rally or similar tool
  • Experience with UNIX and reviewing output, logs
  • 2 years of experience with using SQL
  • Experience in testing webservices will be an added advantage
  • Extensive experience in Nice Voice Recording devices and solutions
  • Experience using Central Application Server to access calls across multiple NICE Trading Recording systems and search and replay calls on all linked NICE Recording Core Server
  • Experience with user administration on all linked NICE Recording Core Servers
  • Experience capturing and providing call detail records (CDR) for enhanced search and replay capability
  • Knowledge of networking protocols


  • Engineering
  • Telecommunications

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