1+ months
2017-12-052018-02-19

Apps Systems Engineer 4

Secunderabad, Telangana 500003
  • Job Code
    22327BR-1
Incident Management, Problem Management, Change Management
Support deployments and issues troubleshooting in all environments
Is responsible for providing technology support in application maintenance and support
May lead in the resolution of basic and complex issues (i.e. provide first and second level support), escalates as needed to meet established service level agreements , wherever needed
As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems.
Is responsible for updating the ticket logs, reports (lBatch Status Reports, Defect Trackers etc) wherever needed
Closely works and assists Senior team members in handling schedled/unscheduled issues like - outages, defects fixing etc
Proactively monitors the system health and alerts and assures high levels of stability, reliability, availability of production environment
Work on Process Documentation or updating the Standard Operating Procedures and demonstrate ownership for the respective assigned modules
Is responsible to write queries or code to extract data and/or validate data loads
Demonstrate understanding of BCP, quality, security and compliance requirements for supported areas.
Participates in the EACO Calls / meetings with the Sr Technology Team Members or business users or customers, sometimes may take lead in this effort
Propose and implement automations, process improvements (technical/non-technical)
Effectively collaborate with the ETS CoE partners (ESQA, DBA, Cloud and Architecture) in the effective resolution of a given problem and deliver on time
Unique Knowledge & Skill Requirement:
1Clear demonstration of technical expertise in the relevant technology area ; ability to independently deliver and mentor less experienced staff
2Ability to collect data from multiple sources when solving a problem
3Ask the right questions to obtain the information needed to size up a situation properly
4Seek feedback from others to improve and develop.
5Make constructive efforts to change and improve based on feedback from others.
6Continually develop depth and breadth in key competencies.
7Demonstrate a curiosity toward learning and treat negative events as opportunities for learning
8Ability to Communicate clearly and concisely and use strong writing and verbal skills to communicate facts, figures, and ideas to others. Deliver effective presentations and speeches.
9Consistently generate creative, resourceful solutions to problems, Clarify complex data or situations so that others can comprehend, respond, and contribute
10Actively volunteer for taking initiatives and follow through on assignments until closure
11 Encourage alternative approaches and new ideas.
12Help others on how to analyze information to solve problems and make decisions.
13Integrate ideas and inputs from different sources to find innovative solutions
14Develop insights to the emerging technology trends in the market and sharing the same within the work group
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Wells Fargo
Secunderabad, Telangana 500003

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