28 days old

Apps Systems Engineer 4 - Level 3 Production Support

Minneapolis, MN 55415
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Provides technical consultation and support in the development of computer applications and programs. Analyzes business requirements, designs and writes technical specifications to design or redesign computer solutions. Develops original and/or complex code or provides coding guidance to less experienced staff.Leads and/or performs modeling, simulations and analysis efforts. Verifies program logic by overseeing the preparation of test data, testing and debugging of programs. Participates in overall systems testing. Leads the migration of applications to production.

Develops new documentation, participates in the development of department technical procedures and designs user guides. As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. Leads projects, including assignment of tasks, and provides direction and guidance to less experienced staff. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.

Responsibilities include:

Level 3 production support including; resolution of complex technical issues, providing expertise with vendor applications and infrastructure and configurations. Primary applications being supported is a vendor licensed and internally hosted ASP.Net, SQL Server based platform and a 3rd Party SaaS platform. Act as an escalation point for application support and troubleshooting. Lead the resolution of complex issues or escalates as needed to meet established service level agreements. Responsibilities include installation of vendor provided binaries on Windows IIS servers in non-production environments and directing Middleware, DBA, F5, and Windows OS resources on the installation in Production and BCP. Managing Change events, including enhancements, upgrades, patching, and vulnerability remediation. Writing installation documentation for Production and BCP environments and leading the installation of vendor application code. Position is responsible for working with the Third Party software vendor to obtain enhancements, fixes, and patches and then have the updated code deployed through the environments for testing prior to production deployment. Candidate will take the lead on resolving support issues and engage partner support teams such as database support, Middleware, firewall, F5, and network and lead the resolution of production issues impacting the emBTRUST application. Position will also create automation workflows to support business processes using embedded functionality in the emBTRUST application. Position will have strong application support experience, familiarity with SQL databases, NAS, load balancers, and other network technologies. Work schedule includes on call Level 3 application support and after hours and weekend hours in support of application installations and releases.
Required Qualifications

5+ years of application development and implementation experience4+ years of application production support experience3+ years of 3rd party vendor application production support experience3+ years of IIS experience2+ years of Web Services experience

Desired Qualifications

Excellent verbal, written, and interpersonal communication skillsAbility to direct and oversee escalated technical troubleshooting and complex analysis efforts for prompt recovery of major issues2+ years of MS SQL server experience2+ years of ASP.Net experience

Other Desired Qualifications 2+ years of PAC2000 experienceJob Expectations

Ability to work outside of regular business hours

Street Address

MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-04-29 Expires: 2020-06-13

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Apps Systems Engineer 4 - Level 3 Production Support

Wells Fargo
Minneapolis, MN 55415

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