1+ months
2017-12-082018-02-02

Apps Programmer/Analyst 3

Bengaluru, KA 560043
  • Job Code
    22520BR-1

ABOUT WELLS FARGO

We are a 160-year-old diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance
We are the fourth largest Bank in the US. The company has $1.5 trillion in assets
We reach our customers through more than 9,000 stores and more than 12,000 ATMs and the Internet (wellsfargo.com). We are headquartered in San Francisco with more than 270,000 team members in more than 35 countries across our 80+ businesses.

About EGS (Wells Fargo India Solutions)

We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargos Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions
Currently we are 10000+ strong team members with 2 locations (Bangalore and Hyderabad) in India and 1 center in Manila.


Job Purpose / Role purpose;-

Responds to customer inquiries, documents, resolves and closes problem tickets. Responds to operation monitoring events in test and production environments. Interprets alert issues and resolves, or coordinates the resolution to more complex production, application and system problems to ensure that the SWIFT commitments are met. Escalates to Level 3 support as required. Supports upgrades and other changes through the Wells Fargo change procedures. Reviews and updates or writes documentation for the SWIFT environment. Provides technical support and maintenance for SWIFT applications. Under supervision, uses diagnostic tools and/or vendor specifications to troubleshoot routine computer application problems to maintain or restore service or data to programs, resolves basic issues or escalates as needed to meet established service level agreements


Primary skills:-

1. Should have experience with production and application support
2. Should be able to manage shifts
3. Should be able to work with US partners and be a good team player
4. Should be able to periodically report status and communicate effectively
5. Should be able to escalate and work with product/vendor teams to resolve issues
6. Should have atlease 4 to 6 years to application and production monitoring experience
7. Must follow process and adopt tools for support

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Apps Programmer/Analyst 3

Wells Fargo
Bengaluru, KA 560043

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