10 days old
2017-11-302017-12-30

Apps Programmer/Analyst 3

Bengaluru, KA 560043
  • Job Code
    21882BR-1
Job Description -

Provide technical support for issues related to systems, applications, and tools used by the business units. Participate in quality assurance testing and user acceptance testing of technology components related to monitoring tools. Provide support for Network tools including but not limited to: HP Network Automation, NetQoS, Prime Infrastructure, SMARTs, InfoVista, Tavve, and Lancope. Develop and/or update technical process and procedure documentation for user/support team training. Demonstrate problem solving, analytical, and multi-tasking skills. Perform on call support duties and act as an escalation point for critical applications. Schedule and perform OS maintenance (patching updates) related tasks as required across all Network servers supported by team. Perform triage and troubleshooting techniques to resolve incidents and quickly restore business services. Independently identify and troubleshoot chronic incidents, make decisions on recovery actions and solicit input from senior level technology engineers and/or vendors when handling complex issues. Respond to break/fix issues, escalating as needed. Ensure compliance to incident management and Risk policies, coordinating and enforcing change management policies. Work independently and as a member of a high performance, geographically dispersed team.

Responsibilities

Incident Management responsibilities include the following activities: on call support, triage, resolution of critical network applications, tools, and processes, creation of knowledge base documentation, support engineering teams on incident calls, collaborate resolution with business partners, and vendor management and support.

Risk Management responsibilities include the following activities: Schedule activities related to OS server patching, ensure compliance of incident and risk policies, coordinate and enforce change management policies, weekly change meeting, review all changes for adherence and impact reduction, audit Support, business service account reset, technology refresh, business continuity support, release management, quality assurance for all application and event service tasks, and testing certification.

Required Skills

  • 2 years of application monitoring and troubleshooting experience
  • OS Server patching coordination and support
  • Experience in Linux and Windows command-line and use for administration
  • Good communication (written and oral) skills, presentation development, quick learning, self-initiated

Minimum Qualifications

Candidate must have 2 + years of experience with network application troubleshooting, quality assurance application, testing experience, or equivalent. Candidate must exhibit experienced in OS server patching coordination, research of software defects, troubleshooting, and defining solutions for defects in any of the following products HP Network Automation, NetQoS, Prime Infrastructure, SMARTs, InfoVista, Tavve, StealthWatch, and Lancope or equivalent. Candidate must have the ability to communicate with a variety of customers and business partners; have strong verbal and written communication skills; a basic understanding of application monitoring tools and incident record maintenance; and experienced in updating and reviewing IT Operations standard operating procedures (SOP), recovery documentation, or equivalent.

Preferred Skills

Bachelor degree in computer science or 4+ years of application technical support experience
Technology background with a fundamental understanding of the Wells Fargo technology environment
Experience in the following technologies:
HP Network Automation, NetQoS, Prime Infrastructure, InfoVista, Tavve ZoneRanger, NetScout, SMARTs, and Lancope

Advertisement

Categories

  • Engineering

Featured Jobs

Career News

Share this job:

Apps Programmer/Analyst 3

Wells Fargo
Bengaluru, KA 560043

Share this job

Apps Programmer/Analyst 3

Wells Fargo
Bengaluru, KA
In

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast