16 days old
2017-11-302018-01-10

Apps Programmer/Analyst 2

Chennai, TN 600006
  • Job Code
    22021BR-1

Job Description:
Provide application support using INFORMATICA ETL, Teradat Database support with focus on the BTEQ Scripts and performance Tuning on UNIX platform, component upgrades, patching support and job monitoring.
Excellent communication skills both written and verbal (including fluent English)
Experience with the following technologies: Unix, Shell Scripts, monitoring tools, IIS, NDM, Autosys, ETLs (SSIS/Informatica), Databases (Oracle/MS SQL/Teradata) and exposure to Teradata Load utilities.
Working knowledge of common operating systems and software applications
Extensive knowledge and experience in development and/or application based troubleshooting
Manage and handle risk deliverables as a part of Application support.
Coordinating wide audience on the high priority incidents/Depolyment calls
Accountable for the identification and technical delivery of proactive stability improvements
Accountable for the delivery of proactive capacity planning for the portfolio
Accountable for identifying and delivering cost reduction solutions
Delivery of a consistent forward view of applications within the portfolio
Applies knowledge of customer service techniques as required to address problems with multiple applications within the line of business
Demonstrated ability to develop business relationships and communicate effectively with the user community
Ability to handle constantly changing priorities; remain productive during slow times, be able to multi-task effectively during busy times
Coordination between onsite and offshore for user problems to help resolve issues

Production support team focused on Informatica with Teradata and Oracle databse for Platform support, tech refresh, component upgrades, patching support and job monitoring.
Assist others in ETL and Reporting issues, provide an estimated time for the resolution.
Should have strong knowledge in SQL, PL/SQL,BTEQ.
Provide support for identified Level-2 and Level-3 issues where configuration solutions have already been defined
Monitor application health and scheduled data loads
Send notifications to application stakeholders about application availability and platform updates including any application outages, issues, failures, availability delays etc.
Create tickets and manage incidents, service requests and problems through their support lifecycle
Coordinate with technical, professional or service personnel for appropriate services, resolution, training or follow-up per policies and procedures
Build and maintain Knowledge Base, Documentation or Wiki for knowledge transitions
Reference knowledge center and consult Known Error DB/Job Aids/FAQs for issue closures
Adhere to established process controls and governance in regards to customer support as defined within IT services
Maintain application calendar for all events across platform
Strong knowledge in writing complex SQL queries,
Strong software development and debug/troubleshooting skills,
Advanced ability to research, analyze and recommend improvements to software applications
Run Shift Turn over meeting/partner with the On-call analyst and work in identified shifts and act as an on-call coordinator as required
Maintain a high degree of customer service for all support queries and adhere to all service management principles

Primary SkillTeradata with Informatica/ETL knowlegde
Secondary SkillUNIX Shell Scripting ,Autosys
Other Skills (Not Part of Standard Primary/Secondary Skills)Banking or Financial
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