4 days old
2017-12-062018-01-05

Apps Programmer/Analyst 2

Bengaluru, KA 560043
  • Job Code
    20391BR-1
  1. Willingness to work in shifts.
  2. Production Support of Applications in MSBI (SSIS and SSRS), PLSQL, Autosys on Unix platform
  3. Minimum 2+ years of experience in Production support 24x7 kind of environment.
  4. Minimum 2+ years of hands-on experience in ETL on MSBI (SSIS,SSRS and SSAS) tool.
  5. Sound knowledge on Unix or Linux Operating System.
  6. StrongDWH experience.
  7. Analyze the job failure for cause and recommend technical resolution.
  8. Provide work-around solutions where possible to restore the service.
  9. Recommend solutions to application teams if code change is required.
  10. Ability to demonstrate strong analytical skills.
  11. Knowledge of ticketing tools and creation and updation of change controls and problem tickets.
  12. Manage and work on Incidents and resolutions.
  13. On-Call Support for production critical applications where stringent SLA compliance is essential.
  14. Liaise with customers and manage customers expectations on incidents.
  15. Define, document and implement processes and procedures for supporting production environment.
  16. Analyze performance trends and recommend process improvements.
  17. Assure quality, security and compliance requirements are met for supported areas.
  18. Work with developers and application owners to implement the change & document it.
  19. Work closely with our internal business partners and other technology teams.
  20. Identify efficiency improvements in existing processes/application.
  21. Incident management - logging, prioritizing and resolving incidents and track them against various SLAs.
  22. Must be able to communicate effectively and work well within a team environment.
  23. Follow proper escalations procedures.
  24. Good understanding of ITIL concepts.
  25. Excellent communication, interpersonal and analytical skills.
  26. Excellent listening skills, self-starter, assertive, thorough, follows established procedures and the ability to meet deadlines.
  27. Metrics Capture at all levels
  28. Manage and work on batch tuning opportunities.
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