13 days old
2018-08-062018-09-03

Applications Support Person

Baltimore, MD 21202
  • Job Code
    637302
  • Payrate
    $75,000 To $85,000
job summary:

Randstad Technologies, a leading provider of IT staffing and services has an immediate need for an experienced Senior Support Engineer for a fulltime direct hire opportunity at one of our prestigious customers located in downtown Baltimore.

This is a full-time, direct hire opportunity based out of downtown Baltimore. The ideal candidate will need to be a jack of all trades to support both hardware and software for all end-users. This person should have experience with imaging software for PC and a plus if they understand and have worked with visualizing applications. This person will work PC hardware and troubleshooting problems and rebuilding PCs as needed. There is some travel a few times a week to support users in 5 other offices in the area but not to exceed 10% of the time.

RESPONSIBILITIES:

  • Provide support to customers, assisting them with hardware and software problems via in person interaction
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles, including Service level Agreements (SLAs).
  • Provide ownership of user problems and be pro-active when dealing with user issues.
  • Log all calls on the call logging system and assign and escalate incidents to other IT employees as required
  • Provide endpoint management and ownership including but not limited to imaging & configuring PCs, laptops, thin clients, mobile devices, phones and peripherals.
  • Exposure to Windows OS (Windows 7, Windows 10). Some limited exposure to VMWare and server environment.) - May vary by local need.
  • BS degree required
 
location: Baltimore, Maryland
job type: Permanent
salary: $75,000 - 85,000 per year
work hours: 8 to 5
education: Bachelors
 
responsibilities:
  • Provide support to customers, assisting them with hardware and software problems via in person interaction
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles, including Service level Agreements (SLAs).
  • Provide ownership of user problems and be pro-active when dealing with user issues.
  • Log all calls on the call logging system and assign and escalate incidents to other IT employees as required
  • Provide endpoint management and ownership including but not limited to imaging & configuring PCs, laptops, thin clients, mobile devices, phones and peripherals.
  • Exposure to Windows OS (Windows 7, Windows 10). Some limited exposure to VMWare and server environment.) - May vary by local need.
  • BS degree required
 
qualifications:

4+ years in helpdesk function

SQL

Experience with ticketing system

Excellent Comm skills

Team player

Ability to work independently with minimal supervision

 
skills:
  • Familiarity with Remedy Ticketing system (or equivalent) and ticket management procedures
  • Good written and oral communication & interpersonal skills
  • Good Customer Service skills (separate from Help Desk Tech support skills)
  • Experience working directly with Users and interfacing between various departments and projects

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Applications Support Person

Randstad Technologies
Baltimore, MD 21202

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast