22 days old
2017-10-312017-11-28

Application Support

Parsippany, NJ 07054
  • Job Code
    582265

Title: Unix Application Support


Location: Parsippany, NJ


Pay Rate $54.67


Unix Application Support


Senior Back-Office position with primary focus providing Autosys, Unix systems support, rotating on-call, project participation, and continuity support for the Back-office settlement/reporting. The candidate will also lead detection and troubleshooting of issues that affect delivery of services across multiple platforms: a solid understanding of shell scripting, Windows environment, and Oracle database operations is required.


Essential Job Responsibilities:


- Unix or Windows development resource who can provide 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls


- Hands-on resolution of all technical issues within lower and upper environments and making recommendation for performance and capacity improvements


- Point of escalation for customer support to diagnose and resolve customer issues


- Review turnover artifacts to ensure completion prior to executing production installs


- Develop statistical metrics for short and long term production performance monitoring


- Participate in assigned projects and communicate status, issues and risk


- Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure an understanding of business logic and technical solution being implemented


- Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment


- Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. Document installs defects and assigns severities to the problems that occur. When fallback occurs, perform post mortems to identify root cause (RCA).


- Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement


- Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively


- Support Disaster Recovery tests and live recovery drills


- Maintain and/or create technical support documentation


Required Qualifications:


- Education: Bachelor's degree in Computer Science/Information Systems, or equivalent


- Certifications: Knowledge of ITIL (Information Technology Infrastructure Library) production support best practices


- 7+ years of IT experience with background in Unix and Windows development or operations support with hands-on development using Java, C++, Python or another OO language


- Minimum of 5 years in support of a transaction processing Internet application or Internet Banking


- Must have full life-cycle development experience in a large financial services firm, preferably in Card Services and/or banking


- Experience in UNIX and Windows (moderate to expert), Oracle (moderate to expert), shell scripting, job schedulers (Autosys, CA TNG), Perl (required)


- Hands-on knowledge of Oracle, and using Sqlplus to form and execute structured queries


- Experienced in Agile and DevOps environments and cultures.


- Familiarity with common networking practices

Categories

  • Information Technology

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Application Support

Randstad Technologies
Parsippany, NJ 07054

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Parsippany, NJ
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