13 days old
2018-07-032018-07-31

Application Support Engineer

St. Louis, MO 63146
  • Job Code
    631037
  • Payrate
    $35 To $46
job summary:

As an Application Support Engineer , you will provide Level 2 technical support (24x7) for all business-related applications by monitoring and troubleshooting system impairments and outages. The Application Support Engineer is essential to ensuring the design/development of equipment and systems and redesign of existing systems to fulfill the needs of customers. The Application Support Engineer position is responsible for the deployment of new software, upgrades and application code across QA, production, and disaster recovery environments.

As part of the Application Support Group, you will work closely with internal and external teams within business and IT to effectively plan, deploy, document and maintain application environments.

 
location: St. Louis, Missouri
job type: Contract
salary: $35 - 46 per hour
work hours: 8 to 5
education: No Degree Required
 
responsibilities:
  • Provide Level 2 support of in-house and 3rd party distributed applications
  • Aid in the design/development of equipment and systems and redesign of existing systems to fulfill the needs of customers
  • Work closely with internal and external teams within business and IT to effectively plan, deploy, document and maintain application environments
  • Troubleshoot software and configuration errors
  • Research and gather performance statistics on application servers
  • Install third party and proprietary software
  • Promote new or updated software code provided by Product Development
  • Analyze and provide hardware and software server specifications
  • Triage system issues and outages
  • Develop and provide monitoring documentation and scripts
  • Provide escalation to appropriate resource(s) for problem resolution
  • Initiate and participate in timely communication to stakeholders during planned and unplanned outages
  • Assist in technical evaluations, proof of concepts, and/or provide technical recommendation within discipline
  • Provide mentoring, guidance and support to co-workers
 
qualifications:
  • Required Skills of the Application Support Engineer:
  • 4+ years technical experience in current Windows and/or including experience with IIS
  • 4+ years' experience supporting web applications
  • Bachelor's degree in MIS or Computer Science, or equivalent experience in related field
  • Core Competencies of the Application Support Engineer:
  • Must possess the ability to handle multiple projects concurrently and function in a fast-paced, demanding, high growth environment and be customer-service oriented
  • Must maintain the highest level of integrity, courtesy and respect while interacting with internal customers, Equifax employees and business contacts
  • Excellent oral and written communication skills
  • Ability to interface with customers (internal & external) and strong interpersonal skills
  • Must possess creative problem-solving, logical troubleshooting and analytical skills
  • Must possess strong organizational skills and be able to work with minimal oversight
  • Ability to understand new technologies quickly
  • Ability to work flexible hours as required
 
skills: Preferred Skills of the Application Support Engineer:

  • Experience using a source code repository, such as Microsoft Team Foundation Server

    • Advanced level of building and executing MS PowerShell scripts
    • Intermediate level in building and executing Oracle SQL statements
    • Basic level proficiency in Load balancing methods (F5 LTM, Windows NLB, etc.)
    • Basic level proficiency in networking/TCP/IP
    • Understanding of Incident, Problem and Change management processes
    • Understanding of the Agile software development process and principles
  • 4+ years of experience in writing technical/support documentation using tools such as Visio, MS-Office and tools used in maintaining knowledge bases


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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St. Louis, MO 63146

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