11 days old
2018-05-092018-06-06

Application Support Analyst

Lynchburg, VA 24504
  • Job Code
    618714

Application Support Analyst


2+ year long term contract


Lynchburg, VA


Requirements:


1. College degree or IT experience equivalent.


2. Excellent documentation, analytical, and problem-solving skills and organizational skills required.


2. Willing customer satisfaction personality required, demonstrating initiative, self-motivation, and a keen attention to detail.


3. Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints.


4. Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment.



Desired/Preferred:


1. Experience with the following Desktop Applications: PuTTy, KiTTy, RDP, Microsoft Outlook and Office.


3. Prior experience in a Help Desk, Application Support, or other Enterprise IT Support role.


4. Experience with Windows OS and Linux OS. Jenkins, CyberArk, Service Now, Command line interfacing in various linux environments. Ex..Jboss, Websphere, Adobe, Apache.. etc.


5 . Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer need


o Prevent escalated incidents by altering documentation


o New information received from application or support team


- Off-hours support (24x7)


o Include your mobile number in a 24x7 weekly on-call rotation


o Work schedule will be 5 days a week during business hours

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Application Support Analyst

Randstad Technologies
Lynchburg, VA 24504

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Randstad Technologies
Lynchburg, VA
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