10 days old
2018-01-082018-02-05

Application Support Analyst

Lynchburg, VA 24504
  • Job Code
    594574

The Application Support Analyst role provides first tier support to application and engineering teams for a variety of applications and technologies. This candidate will be responsible for system monitoring, system maintenance, user support interactions, and client escalation interactions. This candidate will also be expected to contribute to project work and documentation updates.


We are currently looking for support on our 3rd shift team. 3rd shift hours are 10pm - 6:30am. The days will be Tuesday night - Saturday night


Requirements:


1. College degree or IT experience equivalent.


2. Excellent documentation, analytical, and problem-solving skills and organizational skills required.


2. Willing customer satisfaction personality required, demonstrating initiative, self-motivation, and a keen attention to detail.


3. Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints.


4. Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment.


Desired/Preferred:


1. 2+ years of customer service experience. Help Desk experience is preferred, as the associate will be asked to assist in taking Help Desk phone calls overnight.


2. Experience with the following Desktop Applications: PuTTy, KiTTy, RDP, Microsoft Outlook and Office.


3. Prior experience in a Help Desk, Application Support, or other Enterprise IT Support role.


4. Experience with Windows OS and Linux OS.


5. Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer need


For immediate consideration; please email [email protected]

Categories

  • Information Technology

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Application Support Analyst

Randstad Technologies
Lynchburg, VA 24504

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Randstad Technologies
Lynchburg, VA
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