15 days old
2018-04-092018-06-08

Application Specialist

WGBH
Boston, Massachusetts 02135
  • Job Type
    Employee
  • Job Status
    Full Time

 

Hide Section - Department Overview

Department Overview

Information Technology & Telecommunications is committed to providing top quality technology support and solutions to all WGBH employees. Our services and processes align with our mission "to work in partnership with business departments to meet their technology needs and the goals of the Foundation".
   
 
Hide Section - Position Overview

Position Overview

The Application Specialist will work primarily with Workday, WGBH’s enterprise resource planning (ERP) and human capital management (HCM) solution. They will be responsible for building integrations between systems, managing security, and working with various business units to meet their goals and objectives. 

This individual will have primary responsibilities for Workday, as part of a larger team. They will also have secondary responsibilities across the full range of WGBH technology, providing backup and assistance to other Application and Technology Specialists. 

A background in financial systems is preferred. 

The Application Specialist will be responsible for troubleshooting and resolutions of software issues as well as providing support for applications. The Application Specialist must have excellent interpersonal skills and experience in a level 1 or level 2 "help-desk" environment with strong communication skills. Provide training to employees regarding use of information technology infrastructures, products, and services within the foundation. 


Essential Functions: 
70% Design and articulate solutions to WGBH business problems in Workday 
10% Provide support to users 
10% Provide training to employees regarding use of information technology infrastructures, products, and services within the foundation 
10% Perform other duties as assigned

Requirements

Skills Required

Experience with an enterprise level ERP or HCM system. Experience with customer support, particularly around HR or Finance/Accounting. Experience articulating solutions, as part of a team, that meet the business need of an organization through software.
   
 
Hide Section - Educational Requirements

Educational Requirements

Bachelor's degree preferred.

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Application Specialist

WGBH
Boston, Massachusetts 02135

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WGBH
Boston, Massachusetts

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