19 days old
2018-05-082018-06-05

Application Administrator - Tier 3 Support

Tampa, FL 33607
  • Job Code
    619464
  • Payrate
    $25 To $30

The Application Support Administrator provides tier 3 support for internal auditing software as well as server side administration.


Responsibilities / Essential Functions:


- Provide technical support to internal clients regarding the resolution of software and operating system issues via phone or remote access for all supported applications.


- Analyzes client issues to determine if a resolution can be found on the initial call or if developer level support is required.


- Provides support for installs / upgrades and assists in all technical issues. (i.e. performance, security, configuration, etc.)


- Effectively troubleshoots, replicates and develops workarounds for client issues.


- Documents and communicates the results to the internal client and/or development teams.


- Familiarity with various forms of authentication and identity management solutions such as Optimal, Active Directory and Enterprise Directory.


- Assists in developing internal documentation to support new features and procedures for software enhancements.


Knowledge, Skills & Abilities:


- Experience with configuration/administration of Microsoft SQL Server 2014 and above.


- Experience with writing SQL scripts


- Effective verbal and written communication skills including active listening skills and skills in presenting findings and recommendations.


- Exceptional multi-tasking and organizational skills with excellent attention to detail.


- Robust troubleshooting skills.


- Effectively work in a team environment and independently.


- Must have excellent customer service skills.


- Familiar with Kubernetes clusters and Docker containers.


- Basic Linux administration, CentOS, Ubuntu and Alpine.


- Familiar with Azure Portal Administration.


Qualifications & Requirements:


- 2+ years of IT Support experience, preferably in a financial auditing field.


- Intermediate knowledge of Microsoft SQL, Windows Server


- Basic knowledge of IIS


Must Sit in Tampa

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Application Administrator - Tier 3 Support

Randstad Technologies
Tampa, FL 33607

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Application Administrator - Tier 3 Support

Randstad Technologies
Tampa, FL
US

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