19 days old

Application Administrator - Tier 3 Support

Tampa, FL 33607
  • Job Code
  • Payrate
    $25 To $30

The Application Support Administrator provides tier 3 support for internal auditing software as well as server side administration.

Responsibilities / Essential Functions:

- Provide technical support to internal clients regarding the resolution of software and operating system issues via phone or remote access for all supported applications.

- Analyzes client issues to determine if a resolution can be found on the initial call or if developer level support is required.

- Provides support for installs / upgrades and assists in all technical issues. (i.e. performance, security, configuration, etc.)

- Effectively troubleshoots, replicates and develops workarounds for client issues.

- Documents and communicates the results to the internal client and/or development teams.

- Familiarity with various forms of authentication and identity management solutions such as Optimal, Active Directory and Enterprise Directory.

- Assists in developing internal documentation to support new features and procedures for software enhancements.

Knowledge, Skills & Abilities:

- Experience with configuration/administration of Microsoft SQL Server 2014 and above.

- Experience with writing SQL scripts

- Effective verbal and written communication skills including active listening skills and skills in presenting findings and recommendations.

- Exceptional multi-tasking and organizational skills with excellent attention to detail.

- Robust troubleshooting skills.

- Effectively work in a team environment and independently.

- Must have excellent customer service skills.

- Familiar with Kubernetes clusters and Docker containers.

- Basic Linux administration, CentOS, Ubuntu and Alpine.

- Familiar with Azure Portal Administration.

Qualifications & Requirements:

- 2+ years of IT Support experience, preferably in a financial auditing field.

- Intermediate knowledge of Microsoft SQL, Windows Server

- Basic knowledge of IIS

Must Sit in Tampa


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Application Administrator - Tier 3 Support

Randstad Technologies
Tampa, FL 33607

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Application Administrator - Tier 3 Support

Randstad Technologies
Tampa, FL

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