1+ months

APAC Client Onboarding Manager

Hong Kong, Hong Kong Island
  • Job Code
About Wells Fargo: Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

The primary function of the Client On-boarding Manager is to centrally coordinate the client on-boarding and periodic review activities performed by the business-aligned KYC analysts in the first line of defense.

The coordinator (1st line of defense)will work closely with the dedicated business-aligned KYC analysts in the 1st line of defense to:
  • drive consistency of approach and high quality results across all lines of business
  • track, monitor and report on on-boarding and reviews metrics. Identify any material trends for ongoing quality and cycle time improvement
  • provide coaching and feedback to business-aligned KYC analysts, ensuring best practices are adopted across the group
  • act as a central point of contact for all issues management. Escalate to MLROs and 2nd line APAC KYC Manager, as appropriate
  • if required, seek approvals for policy exception or waivers (e.g. temporary manual work around due to system related issues) to ensure U.S. and local regulatory compliance

The Client On-boarding Manager will work closely with the APAC KYC Manager (2nd line of defense) to:
  • obtain clarification related to APAC jurisdictional requirement
  • disseminate changes in regulatory or corporate guidance related to APAC and U.S. KYC expectation
  • implement any new or changes in CIP/ CDD/ EDD policy, procedures and standards
The Client On-boarding Manager is responsible for:
  • Oversee the business-aligned KYC analysts and provide quality assurance review of the work output of the team members
  • Rebalance work due to LOB capacity and volume shifts, and where required, assist in performing CDD/ EDD
  • Track and monitor performance metrics and consolidate into periodic management reporting
  • Liaise with the second line of defense KYC team on project initiatives and other matters
  • Other special projects, as necessary


  • Financial Services

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APAC Client Onboarding Manager

Wells Fargo
Hong Kong, Hong Kong Island

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Wells Fargo
Hong Kong, Hong Kong Island

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