28 days old

Analista de Negcios-Processos de Suporte Tcnico

Hortolândia, SP 13184-000
  • Job Code
    230709BR

Introduction
.


Your Role and Responsibilities
Estamos em busca de um (a) profissional que goste de interagir com clientes internos e externos e de ajudar na resoluo de seus problemas e, pricipalmente, que contribua para o sucesso do cliente atravs de sua atuao.

Esse (a) profissional ir atuar no entendimento profundo dos processos de negcio com o objetivo de:
* Criar documentao detalhada sobre o processo e todas as particularidades e excees
* Identificao de desvios entre os processos considerados padres e os processos em execuo
* Gerao de Requerimentos tcnicos para sistemas utilizados na execuo do processo
* Elaborao e Execuo de casos de teste

[Todas as nossas vagas so elegveis para pessoas com deficincia ou reabilitadas]


Required Technical and Professional Expertise
* Familiaridade com processos de suporte tcnico de TI
* Experincia em funes de Teste, Analista de Negcios, Analista de Requisitos ou Suporte Tcnico
* Ingls fluente
* Familiaridade com o processo de desenvolvimento de Software






Preferred Technical and Professional Expertise
* Conhecimento no processo de suporte tcnico da IBM - TSS
* Familiaridade com Salesforce ou outra plataforma de CRM




About Business Unit
.


Your Life @ IBM
.


About IBM
.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Industry

  • Computers Software and Hardware
Posted: 2019-09-25 Expires: 2019-10-25

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Analista de Negcios-Processos de Suporte Tcnico

IBM
Hortolândia, SP 13184-000

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast