11 days old
2017-11-082017-12-06

AIX Service Delivery Specialist

Wayne, PA 19087
  • Job Code
    586697

Job Description:


The AIX Service Delivery Specialist is responsible for maintaining stability of our Infrastructure IT services. The SDS is responsible for providing support to the AIX/Linux team to evolve and ensure continuity of our IT services. The SDS is expected to engage on issues and priority incidents to define cause, resolution options and provide post issue root cause analysis.


A solid background in business support is critical as this position involves dealing with a large number of day to day issues which arise in supporting the IT requirements of ours.


Roles & Responsibilities:



  • Provide support to AIX patching management process.
  • Execute server decoms following our processes.
  • Execute AIX user management activities (delete/create users).
  • Manage disk space, backup logs and provide troubleshooting support within the AIX platform.
  • Understand the contractual technical specifications and SLA's and provide support accordingly.
  • Understanding of business areas, close engagement with Demand and Customer Advocacy areas.
  • Provide Service support activities to ensure stability of our infrastructure.
  • Take preventive or corrective actions when necessary.
  • Ensure delivery of requests/incidents are on time and with quality.
  • Ensure that all deliverables comply with the boundaries set by enterprise architecture and by security and compliance.
  • Ensure applicable audit actions are managed and fulfilled in a timely manner
  • Ensure the execution of changes, in line with change requests or because of technical necessity.
  • Ensure the execution of the technical deployment activities in line with defined process.
  • The ideal candidate will have a strong technical background and is responsible for the support of AIX operating systems, as well as meeting customer needs related to these environments. Additionally, the Administrator will also help maintain disaster recovery procedures.
  • Maintains AIX system performance by performing system monitoring and analysis and escalating problems to Product Owner.
  • Upgrades AIX system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.


Your profile:



  • 2 to 5 years of experience in the technology profession
  • Excellent Customer Service skills
  • Good process skills
  • Fluent speaking and writing in English
  • Strong analytical, written and oral communication skills
  • A customer focus; strong organizational skills, and conceptual design skills.
  • The successful candidate will have experience with AIX platform with Linux knowledge as a plus
  • Ability to successfully understand and translate the needs of internal customers into IT service requirements.
  • Ability to communicate effectively with all levels of a diverse environment, including service providers, senior management, administrative groups and individuals.
  • Good written skills, including the ability to make technology understandable to end users and enterprise decision makers.
  • Demonstrated insight, tact, political acumen, and diplomacy skills sufficient to foster effective relations and build consensus with diverse groups in the enterprise.

Categories

  • Information Technology

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AIX Service Delivery Specialist

Randstad Technologies
Wayne, PA 19087

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AIX Service Delivery Specialist

Randstad Technologies
Wayne, PA
US

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