3 days old

ACD/IVR Technician

Washington, DC 20004

Responsibilities

Plans, evaluates, and/or coordinates the installation of local and/or remote data and voice communications equipment such as terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers. Designs entire networks or portions of networks that include selection of hardware and software packages. Oversees voice network reconfiguration and billing reconciliations. Ensures that all software including network control programs satisfy the communications needs covering both the hardware and software installed. Company expert in the development of standards for carrier service and equipment. Ensures that appropriate network documentation exists, including operational instructions. Provides regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems. May provide team leadership to less experienced analysts.

Qualifications

Possesses a Secret clearance.

Requires 2 to 5 years with BS/BA or 0 to 2 years with MS/MA/MBA or 8 to 10 years with no degree.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

Information Technology

Posted: 2020-02-22 Expires: 2020-03-22

Perspecta

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.