18 days old

Account Technical Representative

Bogotá, D.C., CUNDINAMARCA 111611
  • Job Code
    262794BR

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
Tienen asignadas responsabilidades en el mbito de las cuentas para proporcionar a stas soporte completo para los sistemas de contabilidad. Actan como punto de intercambio principal de informacin tcnica con los clientes para posibilitar el soporte tcnico y operativo de hardware y de software y la entrega de los servicios tal como demanda el cliente y, como tal, podra ser el lder de un equipo de Representantes de disponibilidad tcnica. Proporcionan asistencia tcnica y asesoramiento de gestin de cuentas al personal menos experto. Se encargan de planificar y de ejecutar las actividades de los servicios de hardware y ayudan en las actividades relacionadas con los servicios de software, incluidas la garanta de idoneidad de los sistemas, la planificacin de la instalacin, la gestin de cuentas, la determinacin de problemas relacionados con los sistemas, las instalaciones, las discontinuidades, los cambios de ubicacin, los diagnsticos, etc. para los sistemas de IBM y que no son de IBM. Son responsables de garantizar un alto grado de satisfaccin del cliente con la entrega del servicio, el soporte tcnico y los servicios operativos para la cuenta o cuentas del cliente. Cuando se producen situaciones crticas, son el punto de intercambio de informacin tcnica de IBM con los clientes, y gestionan la situacin hasta que se ha solucionado el problema. Cuentan con exhaustivos conocimientos de la estrategia del soporte tcnico de IBM, que son capaces de articular, en especial por lo que respecta al soporte bsico y al soporte ampliado. Son responsables de las relaciones de valor tcnico y aportan conocimientos tcnicos para proteger la base de los ingresos e identificar nuevas oportunidades de servicios.


Required Technical and Professional Expertise
Fiel support technician , to attend IN & SR nationwide


Preferred Technical and Professional Expertise
2 o ms aos de experiencia en el rol


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-10-31 Expires: 2019-11-30

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Account Technical Representative

IBM
Bogotá, D.C., CUNDINAMARCA 111611

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