21 days old

Access Provisioning Analyst

San Clemente, CA 92673
  • Job Code
    579025

Position Summary


Randstad Technologies is searching for an Access Provisioning Analyst, for client in the Orange County market. As a member of the IT Operations team, this position is responsible for access management and provisioning, with a strong emphasis on logical access control. This position will play an integral role in providing employees, consultants, contractors and temporary help with the access they need, execute it with consistency, accountability and exceptional customer service. Access is provisioned and processed within established SLAs, and trouble tickets are resolved expeditiously. Additionally, this position will be assisting with improving access management processes and transitioning access provisioning to automated solutions.


Essential Duties & Responsibilities



  • Provisioning/de-provisioning of access of employees, consultants, and contractors
  • Answer incoming calls or requests to provide broad level of support to customers to identify, troubleshoot, and resolve access related issues
  • Adherence to established SLAs, established processes, security controls and corporate policies
  • Modify any existing access as requested through ticketing system
  • Ensure requests contain proper approvals and reviewing completed requests for accuracy
  • Perform access re-certifications on a scheduled basis
  • Provide reports, provisioning and approval evidence when requested by auditors
  • Performing modifications to Service Catalog and ticketing workflows
  • Creating scripts to further advance automated provisioning/de-provisioning
  • Maintaining operations support documentation
  • Researching and evaluating new solutions, products and technologies that enhance and improve services


Knowledge, Skills & Qualifications



  • Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements and terminating user accounts
  • Proficient understanding of Exchange administration in an Office 365 environment
  • Strong proficiency with Microsoft Office Suite
  • Ability to work quickly and accurately in a large-volume environment with extreme attention to detail
  • Ability to multi-task, quickly shift priorities and manage business needs in a rapidly changing, complex technical environment
  • Strong sense of urgency and commitment to meeting SLAs
  • Excellent verbal and written communication skills with the ability to successfully communicate technical issues
  • Ability to work independently as well as with direct supervision
  • Strong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfaction


Education and Experience



  • Minimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom built applications
  • Experience with ServiceNow
  • Bachelor's degree from an accredited college or university in technical background, Computer Science, Information Systems, or related IT field is preferred
  • Security + certification preferred
  • ITIL v3 Foundation certification preferred
  • Experience in Windows 7 Enterprise and Windows 10. Microsoft Office 2010 and 2013


Intermediate knowledge of security, compliance and audit processes

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Access Provisioning Analyst

Randstad Technologies
San Clemente, CA 92673

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Access Provisioning Analyst

Randstad Technologies
San Clemente, CA
US

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