25 days old
2018-07-262018-08-23

47133 Systems Architect IV (Designer)

Philadelphia, PA 19103
  • Job Code
    635546
job summary:

Responsibilities:

  • In collaboration with product and development partners, enhance the quality of the product through a quality customer and agent experience containing new and innovative feature development and execution.
  • Working on designing core elements of the agent experience.
  • Enable slick, easy to use, and differentiated design is crucial to organization's success.
  • Conduct internal and competitive product analysis using the right heuristics.
  • Assist in defining, conducting and synthesizing findings from research and testing.
 
location: Philadelphia, Pennsylvania
job type: Contract
work hours: 9 to 5
education: No Degree Required
 
responsibilities:
  • Increase of NPS scores, reduced call volume and resolution time.
  • Work with our design leads and product team to capture and translate complex business and user requirements into design parameters.
  • Partner with technology leads to develop features that are feasible yet push boundaries and dictate the technology roadmap.
 
qualifications:

Requirements:

  • Mid-senior level designer
  • 5-7 years experience
  • Proven ability to multi-task and execute against multiple projects running in parallel paths.
 
skills: Collaborate with the product team to generate deliverables such as user personas, user journeys, experience maps, software diagrams, wireframes, task flows and other conceptual frameworks that support and describe the product experience.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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47133 Systems Architect IV (Designer)

Randstad Technologies
Philadelphia, PA 19103

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