11 days old

3688204 - T&E GCARD Analyst

Taguig City, National Capital Region
  • Job Code
    225789BR
Introduction


Your Role and Responsibilities
The Credit Card Administrator is responsible for the Corporate Card Management process for the client. This includes, but not limited to, processing of requests such as applications, cancellations, refunds, fund transfers, etc. and payments; download of aging report; sending out of dunning notices for those with overdue balances; responding to employee inquiries; and reconciling billing account statement/ payment made to the card provider.
  • Account management of overdue corporate card accounts including the issue of overdue notices to employees where necessary
  • Completion of corporate card account management scorecards, including the tracking of number and monetary value of overdue accounts
  • Complying with audit requirements, ensuring all personal and corporate card data is stored only when necessary and is password protected
  • Expert analysis of reporting - i.e. observation of trends by monitoring of number and reason of overdue accounts
  • Understanding of the corporate card, expense report and travel operation process
  • Implementation and adherence to the leavers and transfers process
  • Maintenance, continuous review and improvement of work processes owned by the Credit Card SME
  • Processing of corporate card requests in a timely manner (e.g. cancellations, refunds, fund transfer, etc.)
  • Responding to employee inquiries
  • Timely completion of reporting and scorecards as necessary


Required Professional and Technical Expertise
Very Good verbal and written skills
Excellent Customer Service skills ability to communicate to all people at all levels within the organization. Must have the ability to resolve intermediate to difficult customer service issues
Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external.
Meticulous attention to details
Team work the ability to work well within the team is key to this role

Preferred Professional and Technical Expertise
None

About Business Unit


Your Life @ IBM


About IBM


Location Statement


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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3688204 - T&E GCARD Analyst

IBM
Taguig City, National Capital Region

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